Shipping policy
Shipping Policy
Effective Date: 12-04-24
At Sahara, we aim to deliver your orders as soon as possible. Please note that some products may be available for preorder, which could affect shipping timelines. Below is our policy regarding order processing, shipping, and delivery.
Order Processing
- Orders, including preorders, are processed in the order they are received.
- Processing times may vary depending on product availability and preorder schedules.
Shipping and Delivery
- We ship to a wide range of locations using trusted carriers. Delivery times may vary depending on your location, the carrier, and the product's availability.
- Orders containing preorder items may ship at a later date than in-stock items. You will be notified via email when your order has shipped.
Preorders
- Preordered items are shipped as soon as they become available. Please be aware that delays can occasionally occur due to manufacturing, supply chain, or other factors.
- If your order contains both in-stock and preorder items, we may ship them together once the preorder items are ready.
Tracking Your Order
- Once your order has shipped, you will receive an email with tracking information to help you monitor its progress.
Lost or Stolen Packages
- Sahara Candles is not responsible for packages lost or stolen after confirmed delivery. If an issue arises, please contact the carrier for assistance.
Incorrect Shipping Information
- Ensure that all shipping details are accurate at checkout. Orders shipped to incorrect addresses provided by customers are not the responsibility of Sahara Candles.
Customs and International Orders
- For international orders, any applicable customs duties, taxes, or fees are the responsibility of the customer.
Contact Us
For any questions about your order, please email us at info@shop-sahara.com. We’re happy to assist you.